peri Support

Help for the private menopause tracker.

Getting started

Complete the short setup, then use Today for a focused check-in. Confirm a log when it is ready so it can appear in Journey patterns. In Care, add treatments and lab results, schedule treatment follow-ups, prepare questions, capture an after-visit plan, and create a clinician-ready report.

Backups and device changes

Your data stays on the device. Before changing or resetting an iPhone or iPad, open Profile, find Account & data, and save a password-protected encrypted backup. Keep its password somewhere safe because peri cannot recover it. On the new installation, choose that .menocompass file and enter the same password. Plain JSON remains available as an unencrypted compatibility export.

Face ID, reminders, Apple Health, and widgets

Open Profile to turn on App Lock, set optional daily or weekly reminders, and connect Apple Health. App Lock requires Face ID or Touch ID to be enrolled on the device. Notification permission is requested only when you save an enabled reminder; if previously denied, re-enable it in iOS Settings. Apple Health sync is read-only and user initiated. Missing values can mean no matching data or that a read type was not shared. Add or remove peri widgets from the iOS Home Screen; widget taps open Check-in or Journey.

Reset or delete

Open Profile and find Account & data. Reset onboarding restarts the setup walkthrough while keeping your profile answers, logs, treatments, labs, and reports. Delete app profile & data permanently erases all of that local information after a separate confirmation. peri does not create an online account. Deleting app data does not cancel an Apple subscription; manage subscriptions in your Apple ID settings.

Subscriptions

On iPhone and iPad, peri requires an active monthly or annual subscription before app features are available. There is no free tier or free trial. The exact price and billing period are shown on the subscription screen before purchase. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing period. Manage or cancel in your Apple ID subscription settings. Use Restore Purchases after reinstalling the app or moving to another device with the same Apple ID. A successful restore does not restore locally stored health entries; use a password-protected peri backup for those.

Troubleshooting

In the browser/PWA version, if entries are not surviving a restart, check whether private browsing or storage restrictions are enabled; the app warns when it has fallen back to temporary in-memory storage. In the native app, if App Lock, reminders, Apple Health, or widgets are unavailable, confirm you installed the latest TestFlight/App Store build rather than opening the project in Expo Go.

Safety

peri is educational and is not emergency or diagnostic care. Use the in-app urgent guidance for warning signs, and contact local emergency services for an emergency.

Contact

Email kyl3kan3@gmail.com. Include your app version and device model, but do not email sensitive health information.

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